All of our standard items come with a 100% satisfaction guarantee. You can return them for any reason (i.e. color, shape etc.), as long as they have not been altered in any way. Items returned in the same unaltered condition, suitable for resale, can be exchanged or refunded. Items paid for by credit card or PayPal are subject to a standard 10% restocking fee. Special orders are not eligible for return or exchange. These items include but are not limited to special back fasteners on the conchos.